/* Ajuda flutuante do site (ajuda.js): botão da Iara e painel com perguntas prontas. */
.ajuda{position:fixed;right:20px;bottom:20px;z-index:30;display:grid;justify-items:end;gap:12px;pointer-events:none;font-family:"Plex",system-ui,sans-serif}
.ajuda>*{pointer-events:auto}
html.menu-open .ajuda{display:none}
.ajuda-fab{display:inline-flex;align-items:center;gap:10px;height:56px;padding:6px 20px 6px 6px;border:0;border-radius:999px;background:var(--ink);color:var(--snow);font:inherit;font-size:15px;font-weight:600;cursor:pointer;box-shadow:0 18px 40px -16px rgba(43,18,96,.55),0 0 0 1px rgba(183,155,248,.25);transition:transform .5s var(--ease),box-shadow .5s var(--ease)}
.ajuda-fab img{width:44px;height:44px;border-radius:50%;object-fit:cover;background:var(--lilac)}
.ajuda-fab:hover{transform:translateY(-2px)}
.ajuda-fab:active{transform:scale(.98)}
.ajuda-fab:focus-visible,.ajuda-opt:focus-visible,.ajuda-close:focus-visible{outline:2px solid var(--amber);outline-offset:3px}
.ajuda.is-open .ajuda-fab{display:none}
.ajuda-panel{width:min(400px,calc(100vw - 32px));height:min(620px,calc(100dvh - 40px));display:flex;flex-direction:column;overflow:hidden;border-radius:24px;background:var(--day);color:var(--ink);box-shadow:0 30px 70px -24px rgba(14,11,20,.55),0 0 0 1px rgba(22,17,29,.08)}
.ajuda-panel[hidden]{display:none}
@media (prefers-reduced-motion:no-preference){.ajuda-panel:not([hidden]){animation:ajuda-in .45s var(--ease-out)}}
@keyframes ajuda-in{from{opacity:0;transform:translateY(16px) scale(.98)}to{opacity:1;transform:none}}
.ajuda-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 14px 14px 16px;background:var(--night);color:var(--snow)}
.ajuda-who{display:flex;align-items:center;gap:10px;min-width:0}
.ajuda-who img{width:36px;height:36px;border-radius:50%;object-fit:cover;background:var(--lilac)}
.ajuda-who strong{display:block;font-size:15px}
.ajuda-who small{display:block;font-size:12px;color:var(--snow-2)}
.ajuda-close{flex:none;width:36px;height:36px;border:0;border-radius:50%;background:rgba(243,239,248,.1);color:var(--snow);font-size:15px;cursor:pointer}
.ajuda-close:hover{background:rgba(243,239,248,.18)}
.ajuda-log{flex:1;overflow-y:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:10px;padding:16px}
.ajuda-msg{max-width:88%;padding:11px 14px;border-radius:18px;font-size:14.5px;line-height:1.5;white-space:pre-line}
.ajuda-msg.iara{align-self:flex-start;background:#fff;border-bottom-left-radius:6px;box-shadow:0 1px 0 rgba(22,17,29,.06)}
.ajuda-msg.me{align-self:flex-end;background:var(--brand);color:#fff;border-bottom-right-radius:6px}
.ajuda-actions{display:flex;flex-direction:column;gap:8px;max-height:52%;overflow-y:auto;overscroll-behavior:contain;padding:12px 16px 16px;border-top:1px solid rgba(22,17,29,.08);background:var(--day)}
.ajuda-ask{margin:0 0 2px;font-size:13px;font-weight:600;color:var(--muted)}
.ajuda-opt{display:flex;align-items:center;justify-content:center;min-height:44px;padding:10px 16px;border:1px solid rgba(106,46,212,.28);border-radius:999px;background:#fff;color:var(--brand);font:inherit;font-size:14px;font-weight:600;text-align:center;text-decoration:none;cursor:pointer;transition:background .3s var(--ease),border-color .3s var(--ease)}
.ajuda-opt:hover{background:var(--lilac);border-color:var(--brand)}
.ajuda-opt.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.ajuda-opt.primary:hover{background:var(--brand-deep)}
.ajuda-opt:disabled{opacity:.6;cursor:progress}
.ajuda-form{display:flex;flex-direction:column;gap:10px}
.ajuda-field{display:grid;gap:4px;font-size:13px;font-weight:600;color:var(--ink-2)}
.ajuda-field input,.ajuda-field textarea{width:100%;box-sizing:border-box;padding:10px 12px;border:1px solid rgba(22,17,29,.18);border-radius:12px;background:#fff;color:var(--ink);font:inherit;font-size:15px;font-weight:400;resize:vertical}
.ajuda-field input:focus,.ajuda-field textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px rgba(106,46,212,.15)}
.ajuda-field [aria-invalid=true]{border-color:#C0392B}
.ajuda-trap{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.ajuda-status{margin:0;font-size:13px;color:var(--muted)}
.ajuda-status:empty{display:none}
.ajuda-status.err{color:#B3261E}
@media (max-width:560px){
  .ajuda{right:12px;bottom:12px}
  .ajuda-fab{height:52px;font-size:14px}
  .ajuda-fab img{width:40px;height:40px}
  .ajuda.is-open{left:0;right:0;bottom:0}
  .ajuda-panel{width:100%;height:min(88dvh,640px);border-radius:24px 24px 0 0;padding-bottom:env(safe-area-inset-bottom,0px)}
}